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ISBN:9780113312122

 

 

 
ITIL Lite: A Road Map to Full or Partial ITIL Implementation  

 

'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation.

This publication is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

Key features:

  • Outlines the challenges of implementing V3.
  • Discusses the ITIL V3 operational processes and functions.
  • Categorises ITIL V3 components.
  • Provides a step by step guide to implementing selected components.


$49.99 CAD 


 


 
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Management: General IT Management

Beyond the Hype BiSL: A Framework for Business Information Management BiSL: A Management Guide
The arrival and growth of the Internet has forced companies to respond in an unprecedented manner. After several years of extreme opportunism, ...

$39.99 CAD

  
Together with the new VHP Management Guide, this is one of the fi rst books in English on the Business Information Service Library (BiSL). This book ....

$55.99 CAD

  
Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a .....

$29.50 CAD

 
ISBN: 9789080671331 ISBN: 9789087530426 ISBN: 9789087530419
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Business Information Management Buying Software - A Best Practice Approach Green IT
Business Information Management takes a problem-solving approach, by highlighting the issues faced by managers in identifying, capturing and ...

$109.50 CAD

  
Based on best practices from the private and public sector, integrating the best project management approaches this title describes the best practice ...

$49.99 CAD

  
This groundbreaking work offers a complete roadmap for integrating environmentally sound techniques and technologies into your Information Systems ...

$32.95 CAD

 
ISBN: 0273686550 ISBN: 9780113309184 ISBN: 9780071599238
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Implementing Leading Standards for IT Management IT Governance (Hardcover) IT Strategy in Action
In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean ...

$25.99 CAD

  
Seventy percent of all IT projects fail—and scores of books have attempted to help firms measure and manage IT systems and processes better in order ....

$31.95 CAD

  
This book covers how to use and manage IT to deliver business value, with a focus on IT management issues, rather than technical issues.

$116.99 CAD

 
ISBN: 9789077212868 ISBN: 9781591392538 ISBN: 9780136036319
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ITSMP The IT Strategy Management Process Leading Change (Hardcover) Managing At the Speed of Change (Hardcover)
The IT Strategy Management Process explains how strategies, implementation instructions and best practices are stored and managed in a central ...

$63.99 CAD

  
The author examines the efforts of more than 100 companies to remake themselves into better competitors. He identifies the most common mistakes ...

$22.95 CAD

  
-- Why do some people absorb change quicker and adapt faster than others? -- Why do some companies flourish during turbulent times while others ...

$27.99 CAD

 
ISBN: 9789077212264 ISBN: 9780875847474 ISBN: 9780679406846
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Mastering Information Management MINCE® – A Framework for Organizational Maturity Negotiation
No amount of technological wizardry will enable a company to succeed without first knowing how information makes a contribution to all aspects of its ...

$32.99 CAD

  
Assessment of Organizational Maturity is becoming a very popular technique. This book explains how most organizations need to achieve and maintain the...

$55.99 CAD

  
Whenever there is something to be lost or gained, there is the potential for disagreement. To find a way forward when interests and priorities differ....

$20.99 CAD

 
ISBN: 9780273643524 ISBN: 9789087530471 ISBN: 9781903091326
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SOA Source Book Software Asset Management  SSADM Foundation
The SOA Source Book will help enterprise architects to use SOA effectively. It explains:What SOA isHow to evaluate SOA features in business termsHow ....

$49.50 CAD

  
Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software....

$58.50 CAD

  
This volume (which is part of the Business Systems Development series) shows how all the products and techniques of a computer development project can...

$41.50 CAD

 
ISBN: 9789087535032 ISBN: 9780113309436 ISBN: 9780113308705
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Strategy The Balanced Scorecard: Translating Strategy Into Action (Hardcover) The Help Desk Audit Toolkit: Companion CD-ROM
Strategy is all about the big issues: where you want to be and how you will get there. In today's world, we have to find new ways to answer these ...

$20.99 CAD

  
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the ...

$34.95 CAD

  
The companion to The Help Desk Audit: Blueprint for Success. This CD-ROM contains all the templates and samples in the book in electronic format plus ...

$53.50 CAD

 
ISBN: 9781903091371 ISBN: 9780875846514 ISBN: 0974080810
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The Help Desk Audit: Blueprint for Success The Help Desk Dictionary The Strategy-Focused Organization (Hardcover)
In an effort to assist IT managers, The Help Desk Audit: Blueprint for Success identifies critical areas of weakness within the support environment .....

$53.50 CAD

  
A comprehensive collection of terms related to the help desk and help desk management. From A to Z, over 800 terms defined. Believe it or not! A “...

$42.99 CAD

  
Drawing from over 20 case studies--including Mobil, CIGNA, and AT&T Canada--the authors illustrate how pioneering companies have created an ...

$34.95 CAD

 
ISBN: 0974080802 ISBN: 974080853 ISBN: 9781578512508
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