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ISBN:9780113311972

 

 
 
ITIL V3 Foundation Handbook - 2nd Edition (2009)  

 

Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

Key features:

  • Provides a concise summary of ITIL V3

  • Follows the 2009 ITIL V3 Foundation syllabus

  • Contains a glossary of syllabus definitions.

"Very useful for both the ITIL Foundation student attending training as well as the instructor. Could be used as part of handouts during or even better, before training." Michael Imhoff Nielsen, IBM Denmark.



$19.95 CAD 


 


 

 

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Information, standards and best practices for IT and Project Management are essential for successful organizational management and development.

The Smart IT Manager.com supports the exchange of knowledge within the field of IT (service) management, and continuously strives to provide the latest IT Service Management knowledge on a global scale.

We like to give a hands-on approach to IT Service Management. To achieve this, we work closely with ITSMF, trainers and experts in the field of IT Service Management worldwide, and to publish books that provide answers to the varying demands of the IT Community.

Our bestselling title in the ITSM Library, ‘Foundations of IT Service Management based on ITIL®’ is an internationally recognized title for IT service management. It is endorsed by the International ITSMF organization, through its International Publications Executive Sub-Committee (IPESC), comprised of a council of members from global ITSMF chapters.

In addition, The Smart IT Manager.com provides books on ITIL, IT Service Management, Metrics, ISO / IEC 20000, IT Governance & IT Security, Six Sigma, TOGAF, and much more.

We continue to focus on the needs of those who are new to the field of IT Service Management, as well as those who are completely familiar with the subject area.

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